Terms of Service

Last updated: September 25, 2026.

These terms are a contract between you and InspectWire ("InspectWire", "we", "us"). They cover the InspectWire website, free snapshots, subscriptions and one-time reports (together, the "Service"). By requesting a snapshot, subscribing, or buying a report, you agree to these terms. If you're accepting for a company, you confirm you're allowed to bind it.

1. Business use only

The Service is for businesses. You must be at least 18 and use the Service for your business, not for personal, family or household purposes.

2. What the Service is

We collect restaurant and food-business inspection records that government agencies publish (currently NYC DOHMH, the City of Chicago, the City of Boston and the Florida Department of Business and Professional Regulation), sort citations into service categories (pest, hood & exhaust, plumbing/drain/grease trap, food-safety certification), and deliver them to you as email digests and CSV files. Plan features, territories and delivery frequency are described on our pricing page at the time you buy.

3. Not affiliated with any government agency

InspectWire is an independent company. We are not affiliated with, endorsed by, or acting for any government agency, including the agencies whose data we use. You must never say or suggest to anyone that you or InspectWire represent a health department or other agency.

4. Data accuracy: provided "as is"

• The data comes from public records that agencies create, publish and change on their own schedules. Records can be incomplete, delayed, corrected, or removed after we deliver them.
• A citation describes what an inspector recorded on one day. Many problems are fixed on the spot or before re-inspection. A citation is not proof that a problem still exists.
• We classify citations using automated rules. We check the rules against hand-reviewed samples, but some records will be in the wrong category or missed. We don't guarantee that the data is accurate, complete, current or error-free.
• Some sources don't include everything (for example, Florida's public file has violation codes but no inspector comments).
• Check anything important against the original agency record before relying on it.

5. No guarantee of results

We supply public-record data. We don't guarantee that any business will respond to you, need your services, or become a customer, or that you'll receive any particular number of restaurants. Volume depends on your territory, your category and how often agencies inspect and publish. Quiet periods are normal.

6. Your responsibilities when using the data

• You're responsible for making your own marketing and outreach lawful, including email (for example CAN-SPAM), phone and text (for example the TCPA, do-not-call lists and state telemarketing rules), and any rules on how you describe inspections to prospects.
• Be accurate and respectful. Don't use the data to harass, threaten, shame or mislead anyone, and don't publish it to embarrass a business.
• We don't provide legal advice.

7. License: what you can do with deliveries

While you're a paying customer (and for one-time reports, after purchase), you may use the digests and CSV files for your own company's internal sales and service work, including loading them into your CRM. You may not resell, sublicense, publish, or share the deliveries with other companies, or use them to build a competing data product. The underlying public records remain public; this limit applies to our compilation, classification and formatting.

8. Chicago data notice

This site provides applications using data that has been modified for use from its original source, www.cityofchicago.org, the official website of the City of Chicago. The City of Chicago makes no claims as to the content, accuracy, timeliness, or completeness of any of the data provided at this site. The data provided at this site is subject to change at any time. It is understood that the data provided at this site is being used at one's own risk.

Data from other agencies is also provided by those agencies without warranty, and their terms of use apply to the original records.

9. Plans, billing and automatic renewal

• Subscriptions (Starter, Pro, Territory Exclusive) are billed in advance, monthly or yearly, and renew automatically at the then-current price until you cancel. Annual plans are priced at 10 times the monthly price (2 months free).
• Payments are processed by Stripe. We don't see or store your full card number.
• Prices are in US dollars. Sales tax may be added where required.
• We'll give at least 30 days' notice by email before a price change affects your renewal.
• For annual plans we email a reminder 15 to 30 days before renewal.
• Territory Exclusive is limited to 2 subscribers per service category in a territory, first come, first served. We confirm availability within 1 business day of checkout. If your territory is full, we refund that payment in full and can add you to a waitlist.

10. Cancelling

• You can cancel any subscription at any time, online in the billing portal (linked in every digest and receipt) or by replying "cancel" to any InspectWire email. We confirm every cancellation by email.
• Cancelling stops future renewals. You keep receiving digests until the end of the period you've already paid for.
• No cancellation fees and no minimum term on monthly plans.

11. Refunds

Monthly plans. First-month guarantee: if you're not satisfied, email us within 14 days of your first payment and we'll refund that payment in full, no questions asked. After the first month, payments aren't refunded for partial months; cancel before your renewal date to avoid the next charge.

Our mistakes. If we fail to deliver digests for 3 or more consecutive scheduled deliveries because of a problem on our side (not a quiet period or an agency data delay), we'll credit or refund that month in proportion.

Annual plans. Full refund if you cancel within 30 days of the annual payment. After that, the plan runs to the end of the year and isn't refunded.

Backlog Report ($49 one-time). Refunded in full if the file is empty, covers the wrong territory or service type, or is materially wrong (for example, most rows are clearly the wrong category). Tell us within 14 days of delivery. Because it's a digital file delivered right away, we don't otherwise refund it once delivered.

Not a reason for a refund: a low number of restaurants in a small territory or quiet period (the free snapshot shows typical volumes before you buy); contacts that didn't turn into sales; delays in when agencies publish data.

How refunds are paid: to the original payment method through Stripe, usually within 5 to 10 business days of approval. Chargebacks: please contact us first; we'll try to fix any billing problem quickly.

12. Free snapshots and emails

Free snapshots are provided as-is, as a sample. When you request one, we may email you the snapshot and a short series about using the inspection list. Every marketing email has an unsubscribe link, and we honor opt-outs promptly.

13. Changes to the Service

Agencies can change or stop publishing data. We may add, change or remove sources, categories or features. If a change materially reduces what you paid for, tell us and we'll adjust your plan or refund the unused part of your current period.

14. Suspension and termination

We may suspend or end your access if you break these terms (for example, reselling deliveries or implying government affiliation), fail to pay, or use the Service unlawfully. If we end a subscription without cause, we'll refund the unused part of your current period.

15. Disclaimer of warranties

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement.

16. Limitation of liability

To the fullest extent the law allows, InspectWire won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or business opportunities. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.

17. Indemnity

You agree to cover claims, losses and costs (including reasonable legal fees) that arise from your outreach, your use of the deliveries, or your breach of these terms.

18. Governing law and disputes

These terms are governed by applicable United States law and the laws of the state where InspectWire is based, without regard to conflict-of-laws rules. Before filing any claim, please contact us so we can try to resolve it informally within 30 days.

19. Changes to these terms

We may update these terms. We'll post the new version here with a new "last updated" date and, for material changes, email subscribers at least 14 days before they take effect.

20. Contact

InspectWire · [email protected] · Contact page · InspectWire, 6083 N Figarden Dr, Unit #838, Fresno, CA 93722